Refund Policy for Amber Cars service.
Please read these terms and conditions carefully before making your booking.
By booking minicab service from our websites, phone, email or app you are entering into a contract with Hr Amber Cars service.
CANCELLATION OF BOOKINGS AND REFUNDS POLICY
Hr Amber Cars LTD
Any cancellation of the booking contract must be made in writing by email addressed to our customer service.
- 1.You will be entitled to a refund, depending on when you cancel your Booking, as follows:
- If you cancel your booking more than 24 hours prior to the Journey date in your Booking, you will be entitled to a refund equivalent to 100% of the value of your booking.
- If you cancel your booking between 2-3 hours prior to the Journey date in your Booking, you will be entitled to a refund equivalent to 50% of the value of your booking.
- 2.Customer(s) who paid a deposit will be refunded or charged depending on the amount due as per condition 1.
- In the event that the Supplier does not turn up at the Agreed Pick-Up Point within 15 minutes of the Agreed Time – or within 30 minutes if the Agreed Pick-up Point is an airport – and You do not use the Supplier for the Trip, You will be entitled to a full refund of the Fare, along with any Card Costs, if you paid them in advance by Card, as full and final settlement of any claim You might have in respect of such failure. However should You, at Your own discretion, decide to continue with the Trip where the Supplier turns up after 15 minutes from the Agreed time, then you will not be entitled to any such refund.
- In the event that You are not available at the Agreed Pick-Up Point within 15 minutes of the Agreed Time, it will be at the Supplier’s discretion to treat Your non-availability as a cancellation, and You will not be entitled to any refund of the Fare , and any Card Costs that you may have paid in advance. Where the Supplier decides to wait more than 15 minutes from the Agreed Time, then You may be subject to additional charges by the Supplier in respect of any additional waiting time and/or parking charges and will make such payment directly to the Supplier.
- In the event that you do not wish to use the Services for any reason and do not cancel the Booking in writing by email addressed to our Controller desk service, no refunds will be provided.
- In the event that you wish to cancel a return leg of your journey, you will not be entitled to any refund.
- For pre-paid Bookings, any refunds due to you to for cancellations or complaints will be made to the card used to make the payment within up to 5 business days (business days being Monday to Friday).
- Customers with credit accounts or account balances will be exempt from cancellation charges.
- In the event of a Booking cancellation or no show by a Supplier, you must contact Amber Cars within 7 days to issue your refund.
- In the event that You provide inaccurate details including but not limited to an invalid or missing; postcode, postcode causing traffic violation, customer name, email address, telephone number, you will not be entitled any refund and may incur additional charges from the Supplier in order to complete
PLEASE NOTE:
Any cancellation of the booking contract must be made in writing by email addressed to our Customer Service Centre.
a) No refund is made if the passenger does not show up for pre-paid journeys.
b) No refund is made for cancellation of a booking with where less than 3 hours’ notice is provided. c) No refund is made if the passenger is uncontactable at pick up time for pre-paid journeys.
If you have any questions concerning our return policy, please contact us at:
Amber Cars
2 Station Road
Harold Wood
Essex
RM3 0DA
Telephone: 01708343030
Email: [email protected]
